Setup
Partner configuration
Accessible customer list, billing preferences, escalation, teams.
Customer support ticket queue. Priority, SLA, auto-escalation, knowledge base.
17 IRequest controllers, chacun exposant une fonctionnalité atomique côté serveur.
Accessible customer list, billing preferences, escalation, teams.
Service catalog (oil change, intervention, install/uninstall). Linked to invoices.
Technical intervention tracking. Parts, labor, duration, customer sign-off.
Customer ticket queue. Priority, SLA, auto-escalation, knowledge base.
Contact directory per customer (manager, accountant, technician) with roles.
Support view of the customer fleet: connection, last position, active alarm.
Live status: connected/disconnected, GPS valid, tracker battery, last contact.
Send admin commands to trackers (reboot, reconfig, immobilizer).
API for external widget showing fleet connection status.
Inspector for raw GPRS frames received from the tracker (technical debug).
Charts of data usage, frame frequency, signal quality.
SMS template catalog (disconnect, oil change, alarm) with variables.
SMS gateway configuration (Android dual-SIM, carrier, queue).
Email-server configuration (multi-account, fallback, signature).
Long-running support tasks: bulk reconfig, report generation, export.
Duplicate parameters between vehicles or customers (templates).
Mini-widget dashboard: open tickets, late, top contributors.
The Hotline plugin exposes its functions through the /Helper. servlet. Each controller is called over HTTP using the pattern:
/Helper?package=hotline&plug=<Controller>&task=<action>Responses follow the ExtJS-compatible JSON format:
{
"success": true,
"total": 42,
"rows": [...]
}| Java package | com.malambi.fleetman.plug.hotline |
| Controllers | 17 |
| URL pattern | /Helper?package=hotline |
| Multi-tenant | yes (userid scope) |
| Audit logs | enabled |
| FleetMan version | 7.0.1+ |
The plugin ships standard with FleetMan. Activation is instant — contact your account manager or start a free trial.