1. Controller and contact
The Malambi app is published by Malambi, Douala, Cameroon.
- General enquiries: info@malambi.net
- Support, exercising your rights, account deletion: support@malambi.net
- Phone: +237 679 66 80 80
2. Scope
This policy describes the personal data processed when you use the Malambi mobile app, distributed on Google Play and the App Store. The app is the mobile tool of the Malambi fleet management platform, intended for businesses (professional, B2B service).
3. User accounts
The app does not let you create an account. Accounts are created by Malambi or by a Malambi reseller partner, on behalf of business customers that manage a vehicle fleet. You sign in with the credentials you were given.
4. Data processed
| Data | Use |
|---|---|
| Sign-in credentials | Signing you in to the service. They are stored encrypted on the device, in the iOS Keychain or the Android Keystore. |
| Vehicle data from the GPS trackers installed in the vehicles: positions, speed, ignition status, sensors, fuel, alarms, trips, driver identification | Showing fleet tracking, history, alarms and reports. |
| Device location | Only while the app is open: showing your position on the map and running Drive mode. |
| Camera images | Obstacle detection, video recording (DVR) and fatigue detection. Face processing happens entirely on the device: no image of your face is sent. |
| Microphone audio | Chat voice messages, audio and video calls (WebRTC), sound of DVR recordings. |
| Photos and files | Only those you choose to send in the chat. |
| Chat messages | Conversations between users of the same account and with Malambi support. |
| Push notification token | Sending you notifications (alarms, messages). |
This data is processed to provide the fleet management service your company subscribed to. It is not used for any other purpose.
5. Device permissions
Location, camera, microphone, photo access and notifications are used only after you grant permission through the device's system prompt. You can revoke each permission at any time in the device settings; only the features that depend on it will stop working.
- Location: used only while the app is open, never in the background.
- Camera: obstacle detection, DVR, fatigue detection. Face analysis stays on the device.
- Microphone: voice messages, calls, sound of DVR recordings.
- Photos and files: only the items you select to send in the chat.
- Notifications: alarms and messages.
6. Processors and hosting
Service data is hosted on Malambi's servers. Malambi uses the following services:
- Google Firebase Cloud Messaging: delivery of push notifications (notification token);
- Google Maps: map display on Android;
- Apple Maps: map display on iOS.
These services are provided by Google and Apple, which may process data outside Cameroon under their own terms. Malambi does not sell or rent your data to third parties.
7. Advertising and analytics
The app contains no advertising, performs no ad tracking and includes no third-party analytics tool. Your data is not sold.
8. Retention
Retention periods: GPS history, alarms and chat messages are kept for the whole term of the contract and for 12 months after it ends; video recordings (DVR) are kept for 30 days. After these periods, data is deleted or anonymised. You can ask for your data to be deleted at any time (see section 11).
9. Chat: reporting and blocking
In the chat, you can report a message or block a contact. Reports are reviewed by Malambi. For moderation matters, write to support@malambi.net. Reports are handled within 48 business hours.
10. Your rights
Under applicable Cameroonian law, you have the following rights over your personal data:
- access: find out which data about you is processed and obtain a copy;
- rectification: have inaccurate or incomplete data corrected;
- erasure: have your data deleted;
- objection: object to processing on legitimate grounds.
To exercise these rights, write to support@malambi.net. If your account was created by a reseller partner or by your employer, you can also contact them. You may also lodge a complaint with the personal data protection authority established by Law No. 2024/017 of 23 December 2024.
11. Account and data deletion
To request deletion of your account or data, write to support@malambi.net stating your sign-in username. Requests are handled within 30 days.
You can also ask, at the same address, for only part of your data to be deleted without closing the account.
12. Minors
The app is a professional service. It is not intended for people under 18.
13. Governing law
This policy is governed by the laws of Cameroon, including Law No. 2024/017 of 23 December 2024 on the protection of personal data.
14. Changes
Malambi may update this policy. The date of the last update is shown at the top of this page. See also the terms of use.