1. Publisher
The Malambi app is published by Malambi, Douala, Cameroon. Contact: info@malambi.net, support@malambi.net, +237 679 66 80 80.
2. Purpose
These terms govern the use of the Malambi mobile app. By signing in to the app, you accept them. The commercial terms of the service (subscription, pricing, duration) are set by the contract between your company and Malambi or its reseller partner. In case of conflict, the contract signed with your company prevails over these terms.
3. Access to the service
- The app does not let you create an account. Accounts are created by Malambi or by a reseller partner for business customers (fleet management, professional service).
- The app is for professional use only, by people aged 18 or over.
- You may use the app only within the rights granted to your account.
4. Credentials
Your credentials are personal. Keep them confidential and do not share them. They are stored encrypted on the device (Keychain on iOS, Keystore on Android). If they are lost or used without your permission, notify support@malambi.net immediately.
5. Service description
Depending on your account, the app gives access to the following features:
- vehicle tracking from the vehicles' GPS trackers: positions, speed, ignition, sensors, fuel, alarms, trips, driver identification;
- your own position on the map and Drive mode, while the app is open;
- obstacle detection, video recording (DVR) and fatigue detection using the device camera;
- chat between users of the same account and with support, voice messages, photo and file sharing, audio and video calls;
- push notifications.
6. Driving assistance features
Obstacle detection and fatigue detection are aids. They do not replace the driver's attention or compliance with traffic rules. The driver remains solely responsible for their driving. Do not handle the app while driving. The alerts they issue are indicative and may be missing or wrong.
7. Chat and content
You are responsible for the messages, photos, files and recordings you send. Posting content that is unlawful, abusive, harassing, discriminatory, violent, sexual, or that infringes the rights of others is prohibited.
- You can report a message or block a contact directly in the chat.
- Moderation: support@malambi.net.
- Malambi may remove content that breaches these terms and suspend its author's access. Reports are handled within 48 business hours.
8. Availability
Malambi strives to keep the service available. The data shown depends on the trackers installed in the vehicles, mobile networks and GPS coverage; interruptions or delays may occur, in particular during maintenance.
9. Intellectual property
The app, its software, trademarks and content belong to Malambi. You are granted a personal, non-exclusive right of use for the duration of the service. Copying, modifying, decompiling or reselling the app is prohibited.
10. Liability
Malambi is not liable for damage resulting from improper use of the app, from failures of the trackers, networks or the user's device, or from the user disclosing their credentials. In any event, Malambi's liability is limited to the subscription fees paid for the period concerned, except in case of gross negligence or wilful misconduct.
11. Suspension and deletion
Access may be suspended if these terms are breached or when your company's contract ends. You can request deletion of your account or data at support@malambi.net; requests are handled within 30 days.
12. Personal data
How your data is processed is described in the privacy policy. The app contains no advertising, no ad tracking and no third-party analytics, and your data is not sold.
13. Governing law
These terms are governed by the laws of Cameroon, including Law No. 2024/017 of 23 December 2024 on the protection of personal data. Failing an amicable settlement, any dispute falls under the jurisdiction of the competent courts of Douala (Cameroon).
14. Changes and contact
Malambi may change these terms. The date of the last update is shown at the top of this page. Questions: info@malambi.net or support@malambi.net.